[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="We live in an era where we expect not only same-day delivery, but same-day solutions to all our problems. This means that call centre agents are tasked with rapidly resolving tickets without letting the quality of their service provided to customers drop even...
[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="Data is a commodity you don’t often think of first when you think of businesses. Many organizations focus their attention on building up the database but often neglect updating the information. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] However, people and potential customers, move house, get new jobs...
[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="Customer service is often not seen as a marketing tool of any sorts, which is not unsurprising as it appears that the two departments and their goals are very unalike. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] However, these two seemingly different business functions have significant overlap and are...
[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="A bright spotlight has been shone on AI in recent years as many systems and processes are becoming automated. Concerns are mounting that AI could ultimately make the call centre obsolete. However, according to the advertising and marketing advisory firm BIA/Kelsey, calls to...
[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="During the course of the day, call centre agents will have hundreds of conversations with hundreds of customers, which makes the phrases they shouldn’t say to clients easy to forget. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] Here are the phrases call centre agents should steer clear of: “No problem” What’s...
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