Written by: Carina Vermooten With digital channels and platforms forming a big part of our daily lives, complaining about a brand has become easier than ever, but luckily there is a way to turn a frown upside down. Apologize and empathize Don’t be tempted to send a copy-and-paste...
Upselling and cross-selling is a huge opportunity for companies that are often overlooked. However, it requires extensive training of agents to tactfully spot opportunities and act on them when they arise. If customers are made aware of the full range of products and services your...
Lorem Ipsn gravida nibh vel velit auctor aliquet. Aene sollic consequat ipsutis sem nibh id elit. Duis sed nibh vel a sit amet nibh vulputate. Lorem Ipsn vel velit auctor aliquet. Velit auctor aliquet. Aenean sollicitudin, lorem quis bibendum auctor, nisi elit consequat ipsum, nec...
