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Four Reasons Why You Should Partner With An Experienced Inbound Call Centre Provider

Business owners and customer support departments gain many advantages when they partner with an experienced inbound call centre provider such as CareCall.

Here are four ways we can help your business:


100% Answer Rate

Interactive voice response systems (IVRs) can irritate customers who are already on edge. CareCall employs only the most professional agents who answer every call and who can handle difficult clients. Your valued customers also get to speak to a person, not a machine, who will sort out grievances immediately.


Service with a Smile, 24/7

As a business owner, you have the option to extend your business hours and therefore make more profit by having our call centre agents work the hours you require them to. CareCall agents are passionate, professional and enjoy solving problems and interacting with clients.


Your Core Expertise

By having our agents come in and man the phones, you can focus on doing what you do best – providing your service or selling your products.



Our agents are bilingual and can speak many of our Rainbow Nation’s languages fluently, which means that customers can be helped in their Mother Tongue. A study done by The Harvard Business Review indicated that over 72% of consumers spend most, if not all their time, on websites that are published in the language they speak at home or a language they are fluent in and can fully understand.

At CareCall, we offer customised solutions for all your company’s communication needs. Our dedicated team and agents are backed by regular training and state of the art technology.

We have the capacity to cater for any level of campaign, both inbound and outbound for the timeframes needed.

Feel free to contact us should you require energetic, passionate individuals to unlock your company’s potential. Call 087 7000 979 or drop us a line on info@callcentre.co.za