Ensuring that your customers receive a positive experience whilst communicating with your employees/business is a vitally important part in creating a lasting impression. With the change in times, consumers no longer want to experience good customer service, they want to receive an out of this world opportunity to interact with you. They want it in an instant and they want it on their terms – especially when you’re dealing with Millennials.

In order to stay on the right track, you may need constant inspiration in the form of customer experience quotes – ensuring that your company leads the way in terms of customer service.

Top 15 Most Inspirational Customer Experience Quotes To Live By

1. “Here is a powerful yet simple rule. Always give people more than they expect to get.” – Nelson Boswell

2. “Because it is customers who must buy the product and who must be satisfied with it, the product must be developed with their needs and wants as the principal inputs to the new product development project. When this is not the case, the new product introduction is often disappointing.” – Ronald G. Day

3. “The Moment of Truth: Any episode in which the customer comes into contact with some aspect of the organisation and gets an impression of its service.” – Karl Albrecht

4. “Our social mission as a manufacturer is only realised when products reach, are used by, and satisfy the customer . . . We need to take the customer’s skin temperature daily.” – Konosuke Matsushita

5. “No customer asked for an automobile. We have horses: what could be better?” – W. Edwards Deming

6. “Courteous treatment will make a customer a walking advertisement.” — James Cash Penney, founder of J.C. Penney Stores

7. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” — Jeff Bezos

Top 15 Most Inspirational Customer Experience Quotes To Live By

8. “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” — Warren Buffett

9. “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” — Ernest Hemingway

10. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” — Marilyn Suttle, success coach

11. “My advice is to answer every customer, in every channel, every time. This is different from how most businesses interact with customers, especially online, which is to answer some complaints, in some channels, some of the time.” — Jay Baer, founder of Convince and Convert

12. “Your most unhappy customers are your greatest source of learning.” — Bill Gates

13. “Until you understand your customers, deeply and genuinely, you cannot truly serve them.” — Rasheed Ogunlaru, life coach and author of Soul Trader

14. “Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” – Lauren Freedman

15. “Don’t waste customers’ time asking them questions unless you are prepared to act on what they say.” — Bruce Temkin, co-founder of the Customer Experience Professionals Association

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