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CareCall / Blog (Page 2)

The Importance of Data Cleansing

[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="Data is a commodity you don’t often think of first when you think of businesses. Many organizations focus their attention on building up the database but often neglect updating the information. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] However, people and potential customers, move house, get new jobs...

Game Changer: Using Customer Service As A Marketing Tool

[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="Customer service is often not seen as a marketing tool of any sorts, which is not unsurprising as it appears that the two departments and their goals are very unalike. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] However, these two seemingly different business functions have significant overlap and are...


Phrases Call Centre Agents Should Avoid

[vc_row back_to_top_skin="default"][vc_column][vc_empty_space][edgtf_blockquote text="During the course of the day, call centre agents will have hundreds of conversations with hundreds of customers, which makes the phrases they shouldn’t say to clients easy to forget. "][vc_empty_space][/vc_column][/vc_row][vc_row back_to_top_skin="default"][vc_column][vc_column_text] Here are the phrases call centre agents should steer clear of: “No problem” What’s...