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Services

What We Can Do For You
OUR SERVICES
Service Focussed - Always

CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre seat, Order Taking, Surveys and many more. The commitment to excellence in service means that you can rest assured, knowing that your company image is in good hands.

Client care is a core value for any successful business and our call centre adds value with friendly service and client based outcomes. With our special touch, clients will experience the care they deserve. We have the capacity to cater for any level of campaign, both inbound and outbound for the certain time frames needed. We use the latest technology offering a variety of services.

We have the capacity to cater for any level of campaign, both inbound & outbound for the certain time frames needed. We use the latest technology offering a variety of services.

01

OUTSOURCED CALLCENTRE SEATS

CareCall will provide everything your business needs for handling in & outbound calls. Everything from infrastructure to management to monthly reporting, CareCall will make sure that your company is professionally represented on every contact. CareCall can recruit specifically for you and keep the staff on our books, or you can relocate existing staff members to our office. Either way, you can get on with your core business.

02

TELESALES

CareCall has its’ roots in Finance and Insurance telesales. And adherence to the South African Financial Services Board rules and regulations, all types of sales are held to the highest standards. CareCall’s expertise in F&I sales has opened up many doors into all types of sales; from advertising space to online learning, we’ll tackle any product.

03

CLIENT CARE

CareCall has a specific commitment to service and Client Care. Keep existing clients by giving the ultimate service and satisfaction; answer questions, deal with complaints (and compliments) professionally and quickly. Gain new clients testimonials of the great service you offer. CareCall holds every staff member to the highest standards of service, so in representing your company, we’ll maintain and improve your reputation.

04

INCIDENT MANAGEMENT

CareCall management has a solid background in Incident Management, particularly from an IT perspective. In understanding that a service is only as good as it’s support, we believe that acting on and proper tracking of incidents is essential to keeping clients satisfied. CareCall has the infrastructure, commitment, experience and ability to ensure that any type of service failure is managed to get the best possible results.

05

ONLINE CONTACT

CareCall was born to cater for Gen Y users. Online contact cannot be ignored, so we’ve skilled up to handle Live Web Chat, Twitter, Facebook and Google+ contacts. Todays’ clients are expecting to be contacted via the same channel they used to initiate a conversation. CareCall will deal with any type of communications on behalf of your business, always ensuring a professional, courteous engagement. Keeping your online reputation intact.

06

DATABASE UPDATE/CLEANSING

CareCall has the capacity and capability to contact clients (businesses and consumers) to make sure all your data is up to date and relevant. Your business data is critical in targeting the right people with the right product. Bad data will only result in badly directed marketing efforts (More Time, More Money). CareCall guarantees data quality and specific deliverable timeframes. We are so confident of our capabilities, that the proposals include financial penalties in the event of failures.